Return & Refund Policy

Return & Refund Policy


To initiate a return request contact us at Info@KCEBed.com.  Place “return request” in the subject line. Please provide a reason for the return request including any photos if applicable. Your return request will be reviewed and you will receive a response in no more than 5 business days. When a return is approved a specialist will help facilitate the process. Depending on circumstances, a restocking fee and shipping fee may apply. To be eligible for most returns you must be within our 100-night trial period. Sense it takes the human body some time to get use to a new sleeping surface and it takes a new mattress to break-in we require a minimum 21 days before we will consider a return. It will take no more than 5 business days, after a returned product is received, for a full refund of the purchase price. Your bank may take additional days to accept the refund. Product must be returned in original like packaging. For questions about products that were purchased at a retail location, please contact the retail store directly. Please feel free to contact us for any additional question you may have.