The Kind Cuddle Embrace Bed (referred to as KCE Bed for the remainder of this warranty document) is an adjustable bed that provides a side-sleep position with an embracing effect. The KCE Bed is designed to be used or stored in a climate-controlled area. The sole purpose of the KCE Bed is for sleep and rest.
This Limited Bed Warranty extends to KCE Beds sold in the United States (not including US territories) and purchased from Kind and Ethical Inc. or its authorized retailers. All KCE Bed warranties are valid only for the period of time the KCE Bed is owned by the original purchaser. For the purposes of the KCE Bed warranty, the original purchaser is the first purchaser of the KCE Bed from Kind and Ethical Inc. or its authorized retailer.
If you are not the original purchaser of this product, you take product “as is” and “with all faults.” We require proof of purchase from you demonstrating that you are the original purchaser and are eligible to make a valid claim under this Warranty. Please retain your original receipt as proof of purchase.
All KCE Bed warranties are non-transferable. Any KCE Bed (Theracool) mattress or base part replaced by warranty will maintain the original purchase date of the product and does not begin a new warranty start date from the date the warrantied item is replaced. In no instance will this warranty cover any damage attributable to misuse or to normal wear and tear or to excessive weight placed upon the product.
The KCE Bed (Theracool) Mattress Five-Year Limited Warranty is as Follows:
The Limited Warranty covers the following instances during normal use:
Normal use of the KCE Bed (Theracool) mattress is its use as a sleep or rest product. Warrantied is any physical flaw in the craftsmanship of the mattress foam that causes permanent damage to the foam despite proper set-up and use as described in this warranty document.
Warrantied is any physical flaw in the craftsmanship of the KCE Bed mattress cover, including seams and zipper assembly that prevents normal operation. Kind and Ethical Inc. may, at its own option, repair or replace the mattress cover provided on the mattress. In the event Kind and Ethical Inc. replaces the mattress cover, the replacement cover will be of the current style which may be of a different color, design, or material than the original cover provided.
NOTE: The foam inside the mattress will have a break-in period. This means, over time the foam will soften. The mattress will start to show a visible sign of indentation where it bends. This is normal. The mattress can be rotated to prolong its life expectancy. If the indentation is believed to be excessive, do not hesitate to contact Kind and Ethical Inc.
A few things not covered under the mattress warranty are:
- Comfort or personal preference
- Slight tailoring imperfections
- Any damaged caused by animals
- Visible indentation of 1.5 inches or less
- Physical abuse or damage to the structure and/or cover material caused by use other than rest or sleep
- Insect infestation of any kind caused by misuse
- Mold or mildew caused by damp environment
- Improper cleaning or handling of the mattress
- Softening of the foam materials used in the mattress as foam naturally softens over time. Greater than normal softening of mattress foam is considered a manufacturing defect and will be taken into consideration
The KCE Bed Base Five-Year Limited Warranty is as Follows:
The KCE Bed base is designed to be used only with the Theracool coordinating mattress.
The Limited Warranty covers the following instances during normal use:
Normal use of the KCE Bed base is as a sleep or rest product. Warrantied is any product flaw in the craftsmanship of the base structure and/or pre-assembly. Kind and Ethical Inc. may at its own option, repair or replace the base. The replacement base, if provided as a warranty, will be of the current style which may be of a different color, design, or material than the original base. The base wooden slats and mounting brackets are covered for defect or failure caused by defect. Contact Kind and Ethical Inc. about concerns regarding these parts by emailing Info@kcebed.com.
This limited warranty does not cover:
- Normal standard wear and tear
- Product misuse, abuse or damage
- Rust, corrosion or discoloring
The KCE Bed Five-Year Limited Parts Warranty is as Follows:
Electrical parts are warranted against defects in the workmanship or materials for a period of five-years from the warranty commencement date (purchase date).
During these five years of the warranty, the entire product is covered with regards to the following: factory supplied electronics, electrical components, drive motors and power supply components.
Upon notice during the first five years Kind and Ethical Inc. will send replacement parts to the purchaser, at no cost, in order to replace any such defective part. Kind and Ethical Inc will not cover any cost of labor and/or transportation costs associated with the repair or replacement of any parts.
This five-year warranty shall not apply if the purchaser does not return any and all defective parts to Kind and Ethical Inc. within 15 days of purchaser’s receipt of such replacement parts furnished. Return of the base frame, should it need to be replaced, is not required.
KCE Bed Owner Responsibility
In the event of a defect and in order to use the warranty the purchaser must return the bed or mattress to Kind and Ethical Inc., or to the retailer where purchased, and provide proof of purchase.
Warranty requests must be communicated directly with Kind and Ethical Inc. or their authorized retailers.
For warrantied items, Kind and Ethical Inc. will not charge purchaser to repair or replace purchaser’s KCE Bed mattress if it is deemed defective during the length of the warranty. The term of the warranty of the replacement product begins with the original purchase date of the original product.
The warranties and remedies set forth herein and the obligations and liabilities of seller as stated above are the sole and exclusive remedies available to purchaser and purchaser hereby waives all other remedies, warranties or guaranties, express or implied, arising by law or otherwise, including but not limited to the warranties of merchant ability and/or fitness for particular purpose. Purchaser acknowledges that no other representations were made to purchaser or relied upon by purchaser with respect to the quality and function of the products herein sold.
In the event a warranty claim is filed, and a warranty replacement is deemed necessary, purchaser will be required to surrender the original products, including any components to Kind and Ethical Inc at the time of the replacement. Replacement parts may be new or reconditioned at Kind and Ethical Inc’s discretion.
Except for the warranty provided for the frame of this product, there is no warranty at all after five years, dating from commencement of this Limited Warranty.
This warranty does not apply to products purchased by Re-sellers. Contact the Re-seller or other appropriate party for warranty information on these items. Nor does this warranty apply to any unnecessary service calls, including costs for in home service calls solely for the purpose of educating the consumer about the unit or finding an unsatisfactory power connection. In addition, if the recommended weight restrictions are not followed (Full, Queen, King bases – up to 600 lbs. each) this warranty is void.
Repairs to or replacement of the KCE Bed or its components under the terms of this Limited Warranty will apply to the original warranty period and will not serve to extend such period. This Warranty begins on the “warranty commencement date”, which is the date of purchase for new unused products.
If you did not purchase the KCE Bed directly from an authorized retailer, proof of purchase will be required to demonstrate that you are the original purchaser and eligible to make a valid claim under this Warranty.
If original proof of purchase is not provided by the purchaser, Kind and Ethical Inc. reserves the right to determine if the unit is covered, or is not covered, by this warranty and may use the manufacturing date as the warranty commencement date.
The decision to repair or to replace defective parts under this Limited Warranty shall be made by Kind and Ethical Inc. at its option and at its sole discretion.
Kind and Ethical Inc. shall not be liable for incidental or consequential damages resulting from the use of this product or arising out of any breach of this warranty. The exclusive remedy for breach of this warranty shall be replacement or credit towards replacement as set forth herein. There are no express or implied warranties, including implied warranties of merchant-ability and fitness for a particular purpose, other warranty described on the face of this limited warranty.
This warranty gives the purchaser specific legal rights, and the purchaser may also have other legal rights, which may vary from state to state. This limited bed warranty extends to KCE Beds sold in the United States (not including US territories) and purchased from Kind and Ethical Inc. or its authorized retailers. Kind and Ethical Inc., Largo, Fl 33770
KCE Bed undertakes no responsibility except as otherwise provided in this warranty. There are no warranties that extend beyond the description provided.